Recall 360

Helping you prepare for and respond to any product recall

With Crawford’s comprehensive, global team of experts on your side, you’ll be ready whenever events occur. See how it works in the video below.

Global Recall 360 Video Image

Dedicated support from beginning to end

Product recalls are never planned, but when they occur, they require immediate response to protect your customers, your margins, and your brand. If your company is not properly equipped to respond, damages can be severe. Fortunately, Crawford & Company created Recall 360 to help your business plan for, respond to, and mitigate the impact of any product recall.

Recall 360 is your global solution for product recalls of any size. Designed with modular solutions to meet the demanding needs of risk managers, carriers and brokers, Recall 360 delivers a tactical approach with scalable resources to help businesses reduce exposure and recover rapidly. With Crawford’s Recall 360, you’ll work with a dedicated, experienced incident manager who will safeguard your business throughout the entire process.

  • Pre-event preparation
  • Notification
  • Intake
  • Product recovery
  • Loss settlement

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Case Study

When time is of the essence

By creating a custom-designed crisis response plan, Crawford was able to act quickly when a fuel supplier filled an unleaded fuel tank with diesel fuel at one of our client’s large fueling stations. As a result of Crawford’s involvement, the client was able to focus on its brand and its customers knowing that Crawford’s Recall 360 was there to promptly provide resolution.

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