Managed Repair

From loss to restoration, we’re with you every step.

When damages occur, policyholders seek more than just financial compensation, they seek assistance to get their lives back on track. While many claims processes typically conclude once a payment is issued, Crawford’s Contractor Connection services provide ongoing support to policyholders until the restoration process is complete.

Our time-tested model decreases process time, reduces claims handling costs, and enhances estimate precision.

Contractor Connection is the largest independently managed network of contractors servicing the insurance industry. With over 550 rigorously vetted contractors across Canada, Crawford is the only claims management company capable of providing top-notch customer service to your clients.

Faster Service

Through rigorous performance management and consistent application of expectations, we improve cycle times and increase customer satisfaction.

Accurate Estimates

Leveraging technology, people, and industry best practices, we deliver accurate estimates tailored to each client’s estimate guideline.

Unmatched Quality

Our contractors deliver world-class quality and stand behind their work with a three-year workmanship warranty on all completed repairs.

Improved Efficiency

Our customer service team is consistently pushing for updates and requesting missing information, reducing the administrative burden on adjusters.

Capacity Management

Our vast network is ready to assist and ensure your policyholders are able to be serviced during high volume situations when your core network is over capacity.

Our partnership with Contractor Connection forms the sturdy triangle of support for our valued customers during times of loss. Their unwavering commitment to data-driven analysis bolsters our claims decisions, ensuring that we navigate challenges with precision and care.”
Lee-Ann Ross | FCIP Senior Director, Saskatchewan Property Claims | SGI CANADA

$635M+ Canadian project costs processed annually

56k+ annual assignments in Canada

550+ network contractors across Canada

+47 Canadian net promoter score (NPS)

End the search for reliable repair

Every contractor in our network has passed our rigorous credentialling process and is fully licensed, insured, and financially stable.

The Contractor Connection network eliminates the tireless search of finding a reliable contractor and ensures expedited restoration services for policyholders' homes or businesses.

Operating in Canada, the US, the UK, Australia, and Germany, Crawford Contractor Connection partners with top-tier contractors in the industry. Our network of contractors offers emergency response, general repair restoration, and specialized contractor services for both commercial and residential properties.